Callback Technologies - Sales FAQs
Below are a number of Frequently Asked Questions related to our products, pricing, licensing, and general purchasing questions. If you have additional questions that are not covered in this list, please contact us at firstname.lastname@example.org and a member of our Sales Team will assist you.
If you have purchased a license for any of our products, you are entitled to free lifetime Standard Support.
We also offer a Premium Support service. This service provides a prioritized response and a more advanced level of service. For a more detailed explanation of our support options, please visit: www.callback.com/support/
If you need to submit a support request, email email@example.com or submit a support request at: www.callback.com/support/submit.aspx. Our technical Support Team will respond to your request in the order in which it was received. You can also search our Online Knowledge Base which includes hundreds of commonly asked questions and their answers explained in a simple, straightforward manner in a fully searchable and easy-to-use format.
I am using the trial edition, but I have some technical and/or functionality questions. Am I eligible for support?
Yes, absolutely. Our free Basic Support is available to anyone evaluating our products. If you have any technical questions, please submit a request at: www.callback.com/support/submit.aspx
Please email the purchase order to firstname.lastname@example.org or fax it to [phone_fax], and include the following information:
- Bill To information: Name, Company, Email, Address, Phone Number.
- End User information: Name, Company, Email, Address, Phone Number.
- A Purchase Order Number that can be referenced in your system.
- Product name, part number, price, quantity. Please request a quote from email@example.com to obtain this information.
- Additional Purchasing Information: If you are renewing a subscription or an annual support and maintenance contract, please reference the Contract Number on the Purchase Order to expedite the order.
All Purchase Orders received during normal business hours: [workingdays] [workinghours] (excluding holidays) will be processed within the same day.
All payments are due upon receipt unless you submit a purchase order. With a valid purchase order, we accept payment on a net 30 basis. Please contact our Sales Team at firstname.lastname@example.org for any additional questions regarding payment terms.
No, we do not offer discounted government pricing options.
We offer discounted reseller pricing to resellers who are a part of our Value-Added Resellers Program. Callback Technologies' Value-Added Resellers actively market our products to customers through various online and print opportunities. If you are interested in joining our Value-Added Reseller Program, please contact email@example.com. Please include information about your company as well as a link to your website.
We offer free minor updates and bug fixes for all of our products, which are available for download at: www.callback.com/download/. Major upgrades and new versions are available through a current subscription or annual maintenance contract.
For select products, we also provide a one-time free upgrade to customers who have purchased within 30 days prior to any major software upgrade of the corresponding product. For additional details, please contact firstname.lastname@example.org to find out if you qualify for a free upgrade.
You are not required to purchase an upgrade for your license, although we recommend that you do so in order to gain access to the most current version. Support for previous versions is limited. Any bug fixes or improvements will only be implemented in the current version. Therefore, a successful resolution of your issue may often require an upgrade to the newest version of the software.
Please contact our Sales Team at email@example.com to obtain your license information. Include the following information in your email to help us better assist you: full name, email address, company name, product name and OrderID or invoice number if available.
Please report any technical issues to our Support Team via email at: firstname.lastname@example.org or through our website at: www.callback.com/support/submit.aspx. We will work to resolve any technical issues as soon as possible.
Multiple licensing options are available with the most common one being royalty free. Please contact email@example.com for details.
We accept all major credit cards including Visa, MasterCard and American Express. We also accept ACH/Wire and Checks. Please contact our Sales Team firstname.lastname@example.org with any questions.
Callback Technologies' Federal Tax ID Number is: 81-5335623
Yes, we are in compliance with Section 508.
Our contact information can be found at: www.callback.com/company/contact.aspx
We work closely with various software resellers through our Value Added Resellers Program. Please email email@example.com for more information.
You can access our End User Licensing Agreement by going to: www.callback.com/kb/help/. Once you click on the product that you are interested in, you will be taken to the documentation page for that specific product. A Copyright & Licensing link will be displayed on the left.
Due to the copyright nature of our software, we do not accept returns after a product has been purchased and activated. We offer fully-functional trial versions for all of our products. The trial versions allow you to fully evaluate the software for a 30-day period. We encourage developers to fully evaluate the software prior to purchasing.
We do provide source code for our products for an additional fee. A source code escrow service is also available. For more details about source code escrow, please contact our Sales Team at firstname.lastname@example.org.
Our fully-functional trials allow you to evaluate the software for 30 days. You can download the trial for any product at: www.callback.com/download/.
Please contact our Sales Team via email at: email@example.com to request a trial extension.
The credit card transaction will appear on your credit card statement as "CALLBACK TECHNOLOGIES".